Frequently Asked Questions
How can I track my order?
A tracking number is provided as soon as it becomes available.
Do you ship internationally?
VALNERY ships to France, several European countries and the United States. Available destinations are shown at checkout.
How do I request a return?
Email contact@valnery.com with your order number. We will send you the return instructions that apply to your order.
Can I change my order?
Contact us as soon as possible. Changes are not guaranteed once an order has been sent for preparation or dispatch.